COVID-19 FAQ

CDC Weblink for FAQ Retirement

The following symptoms may appear two to 14 days after exposure: 

• Fever
• Sore throat
• Cough
• Shortness of breath 
• A General feeling of being unwell (body aches, chills)
• Diarrhea or nausea
• Respiratory problems

https://www.cdc.gov/coronavirus/2019-ncov/symptoms-testing/symptoms.html

• Stopped all non-essential visitations
• Screen all staff and residents at the beginning and end of each shift, including taking temperatures and oxygen levels
• Increased all infection control practices and housekeeping efforts
• Stopped all communal dining 
• Stopped all group activities
• Restricted resident outings 

• Each of our communities have been equipped with cameras, iPads and other communication systems to help residents and families stay connected
• We’re hosting virtual family meetings to keep families informed
• Residents and families are always welcome to contact our Executive Director
• Social media, such as Facebook, is updated with photos of community life as well as updates in policies and procedures

• Early on, we identified areas of concern for our staff such as childcare, shift changes etc. Doing this allowed us to preemptively problem solve an accommodate their needs
• As a company, we refused the exemption offered to Healthcare companies with over 500 employees. This means we are choosing to offer benefits to staff that other healthcare companies are opting out of due to their essential status
• Daily COVID-19 calls to keep all associates informed of changes in policies and procedures at the company level, or from the CDC or their local healthcare department

From our themed, mobile, happy hour carts to hallway bingo and walks around the community, we are keeping residents engaged and encouraged. Visit our Facebook page for photos and videos of what that looks like.

• Yes, in most cases, residents are able to leave their apartments. We are educating our residents on social distancing and the health practices determined by the CDC and local government officials
• If residents choose to leave the community to visit family or otherwise, they will be asked to self-quarantine in their apartments for 14 days. This is a requirement set forth by the CDC

If this happens, residents and their designated emergency contact will be notified by our Executive Director. Regular updates will be sent out thereafter. We are also contacting the local health department and reporting any new cases. If directed by the Health Department, the community might administer tests to each resident, regardless of symptoms. 

All visitations in all three state we operate in are restricted. By law, we are not allowed to have you visit, except for end of life situations.

Residents who test positive or show symptoms will be placed on full isolation. Associates who are showing symptoms are directed to self-quarantine for 14 days. 

Hospital settings are for acute care patients. Hospitals are only used for residents suffering more than mild symptoms. 

We have worked really hard to procure masks, gowns, and goggles. This has significantly been impacted by shortages all over the globe but we have the PPE we need. 

In an effort to prevent the spread of COVID-19, and to follow state and federal guidelines, Mirror Lake Village Senior Living Community is offering virtual tours. Contact us to request a tour.

We provide a needs-based service and we realize that COVID-19 has not changed the needs of our seniors. If anything, it’s increased the need! We are welcoming new residents to our communities, and have adapted our assessment and move-in process to keep new and current residents safe and healthy. Similarly, if current residents experience a short stay at a hospital or skilled nursing setting, we are welcoming them back home. Here's some reasons why we are still welcoming new residents:

• Even before the pandemic, family caregivers have been identified as being at higher risk for health concerns. Moving a loved one to senior living can improve the safety for seniors and family members alike.
• Seniors who find themselves isolated at home may have minimal support. Daily tasks like errands and grocery shopping may put them at unnecessary risk of exposure.
• The reality of social distancing can translate into fewer check-ins from neighbors or visitors who aren't taking proper safety precautions. Residents find comfort in having 24-hour access to a trained care team who are regularly screened for coronavirus symptoms.
• Senior living providers play a crucial role in alleviating the strain on the stressed healthcare system by continuing to welcome new residents.
• Our community provides an engaging environment for seniors to live safely and independently with purpose, and surrounded by support and care.

Our intention is to protect the well-being of both current and future residents. Throughout the entire move-in process, we will monitor our resources and capacity and provide transparent communication about our ability to welcome new residents. 

No one knows the answer to this popular question. We hope that we can begin allowing indoor visitation at some point, however the safety of our residents and staff are our priority. We will not open visitation until it is safe and allowed by law.